We promise that our complaints procedure will be:-
Fair Effective Confidential
In the unlikely event that you should have a complaint please contact us as soon as possible either by phone or e-mail, the longer you leave it the longer it may take to rectify the situation. Please have your order number handy.
Once received we will contact the member who delivered your order and put your complaint to them. They may wish to pick up the flowers in order to check them and offer any advice that may be needed. If there is clearly a problem the flowers will be replaced or you may ask for your money to be returned. This rarely happens and amicable solutions can usually be found.
We undertake to respond to your complaint within 72hrs and resolve the problem within 7 working days. We will keep you fully informed during the complaints procedure.
Fair 
